Technical Assistance
If you ever need technical help with our products, your first point of contact is your specialist dealer. In the menu bar you will find the “Dealers” section.
We would also be happy to name you a technical service station near you or to help you directly. Describe your problem to us as precisely as possible and contact us by email:
support@tunze.com
For simple repairs, we can quickly send you spare parts or entire parts of the device. If necessary, you can also use our factory repair service.
Please only send well-cleaned and descaled devices, otherwise you may incur cleaning costs!
If you have a warranty claim, please add proof of warranty (copy of the invoice).
If you have any questions, our support team can be reached by phone
Monday to Thursday from 8 a.m. to 4:30 p.m
Friday from 8 a.m. to 12 p.m.:
+49 8856 901758150
When shipping a TUNZE® product ton
TUNZE® AQUARIENTECHNIK GMBH
Seeshaupter Str. 68
82377 Penzberg
Germany
please include a completed repair form.
Click on the image to get to the service form.